Terms & Conditions

1. Overview

The Publishing Desk provides book production and publishing support services, which may include editing, proofreading, manuscript preparation, formatting, cover and interior design coordination, publishing support, marketing support, and audiobook production support, as described in your written scope or invoice.

2. Services, Proposals, and Scope of Work

2.1 Written Scope Required

All services are provided based on a written scope, proposal, order confirmation, or invoice describing deliverables, timelines, pricing, and revision terms.

2.2 Client Responsibilities

You agree to provide accurate information, timely feedback, approvals, and necessary materials including manuscript text, images, brand assets, author bio, and publication preferences. Delays in client inputs may impact timelines.

2.3 Third-Party Platforms

Some deliverables may depend on third-party tools or platforms, including Amazon KDP, IngramSpark, Audible/ACX, retailers, printing vendors, and distribution partners. The Publishing Desk is not responsible for downtime, policy decisions, account actions, approvals, or changes made by third parties.

3. Payments and Billing

3.1 Payment Method

Payments are processed through our company PayPal Business account or another method specified on your invoice.

3.2 Start of Work

Work begins after written approval and payment, unless otherwise stated in writing.

3.3 Milestones

Some projects may be delivered in milestones. Milestone terms, if applicable, are specified in your written scope or invoice.

4. Revisions and Acceptance

4.1 Revisions

Revision terms, number of rounds, what constitutes a revision, and timing are defined in the written scope or invoice. Requests outside scope may require a change order and additional fees.

4.2 Acceptance

Deliverables are considered accepted when you confirm acceptance in writing, use the delivered work publicly, or a reasonable review period has passed after delivery without written issues being raised.

5. Intellectual Property

5.1 Client Materials

You represent that you own or have the right to use any content you provide to us, including manuscripts, images, cover assets, trademarks, names, likeness rights, and permissions.

5.2 Ownership Transfer

Unless otherwise stated in writing, upon full payment, you receive rights to the final deliverables provided under the agreed scope.

5.3 Pre-Existing Materials

Any pre-existing templates, tools, workflows, code, design systems, or methods used to create deliverables remain the property of their respective owners.

6. No Guarantees

We do not guarantee specific outcomes, including but not limited to publishing approvals, retailer approvals, bestseller status, reviews, rankings, sales volume, platform visibility, distribution coverage, advertising results, or business performance. Outcomes depend on multiple factors outside our control, including third-party platform rules and audience or market conditions.

7. Communications (Email and SMS Where Applicable)

We may communicate with clients and prospective clients by email, phone, and SMS where applicable.

7.1 SMS Terms Where Applicable

If you opt in to receive SMS messages from us:

• Message frequency may vary.
• Message and data rates may apply.
• You can opt out at any time by replying STOP.
• For assistance, reply HELP or contact us at info@thepublishingdesk.com.

We are not affiliated with mobile carriers. Delivery is subject to carrier/network availability.

8. Privacy Policy

Your use of our website and services is also subject to our Privacy Policy, which explains how we collect, use, and protect personal information.

9. Prohibited Use

You agree not to use our website or services for unlawful purposes, including requesting services intended to facilitate academic dishonesty, impersonation, falsification of credentials, copyright infringement, or misleading third parties.

10. Refund and Dispute Policy

We consider refund and dispute requests only under the following conditions:

Eligibility for Refunds

Refunds are available solely if the deliverables included in your purchased package have not been provided within the agreed-upon timeframe. Refund eligibility is assessed on a case-by-case basis. We reserve the right to issue a full refund, partial refund, or alternative resolution depending on the circumstances.

Non-Refundable Services

Certain digital services are non-refundable once delivery has been completed and the work has been accepted by the customer. However, we will review each request to ensure fair consideration.

Request Timeframe

To be eligible for a refund or dispute resolution, you must submit your request within 120 calendar days after delivery of the services.

How to Request a Refund or Submit a Dispute

To initiate a refund request or dispute, please contact us in writing at info@thepublishingdesk.com or by phone at 310 209 8247. Please include your full name, order details, and a description of your concern.

Processing Time

Once we receive your request, we will review it and respond within 5–7 business days. Approved refunds are typically processed within 15–30 business days, depending on your payment method and financial institution.

11. Limitation of Liability

To the maximum extent permitted by law, The Publishing Desk will not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, or business opportunities arising from or related to the use of our website or services.

12. Termination

We may suspend or terminate services if you breach these Terms, fail to make required payments, request prohibited services, or engage in unlawful activity. Upon termination, you remain responsible for fees for work completed and expenses incurred up to the termination date.

13. Modifications

We may update these Terms from time to time. Changes become effective upon posting to our website. Continued use of the website or services after changes are posted constitutes acceptance of the updated Terms.

14. Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict of law principles.

15. Contact